if someone's having the access not authorized problem, it's probably because of mismatched info for the same account confusing the system (different emails. i attempted to down the app and access our account that way, and it gives me the error access not authorized. I ran out of options how to fix this problem. access not authorized you signed in successfully, but you must be an xfinity user to enjoy this service. i am having a problem with accessing the streaming on my laptop and apps on my phone. When i try to login it says access not authorized. the employee on the phone was super helpful and logged into my account to activate my wifi (so i have wifi) but every time i try to log in on the app or site it says that i'm. if someone's having the access not authorized problem, it's probably because of mismatched info for the same account confusing the system (different emails for the. Hello, @hodgie6 you do not download the app to set up your gateway modem. You first connect to xfsetup and then put your password in that. when i tried signing in to the app, the xfinity login page displays access not authorized you signed in successfully, but you must be an xfinity user to enjoy this service. Mind you, they want you to use the app to activate service on their equipment. you can have up to seven users, including yourself, on an account. Account access varies depending on each user’s role. The chart below shows the different roles and what they. access not authorized you signed in successfully, but you must be an xfinity user to enjoy this service. Some parts of the services may not function properly.
