lost or stolen, here are steps you can take: Contact your carrier’s customer service right away to report the phone missing. Take your phone number off key. how to track a stolen at&t phone. Due to their size and portability, cell phones are unfortunately easy to steal. However, with a bit of detective work, the internet and. if your identity (ssn, combination of name & address) was stolen and used to set up a new at&t account without your authorization, please file an ‘identity theft’ claim below. file a mobile device protection claim. Learn how to file and track a claim to replace your lost, stolen, or damaged wireless device. Suspend service and block. before you replace a device. Try to find your phone or device. If you can’t locate it, suspend your service. If it’s stolen, you’ll also want to block your device so it can’t be used on our network.
