To start the process, contact us through online chat or 800. 331. 0500. For 15 days or more,. to return equipment to at&t, use one of the following methods: aug 1, 2024 · to avoid a fee, return your undamaged equipment within 21 days of the service change or disconnect date. If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. Here is a general list of what you should. visit the at&t return policy to: Learn about the at&t return period. Find out if your device is eligible for return or exchange. Get refund information for a return. Your equipment needs to be returned to at&t, proceed to step 2. You own your equipment and it should not be returned.
