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I decided to use the live agent chat on the cox site to address my concerns. The first agent took an absurd amount of time to. if you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on twitter at @coxhelp, visit us on facebook, or at. you can reach cox customer service by calling their support line, visiting their site, or using the cox connect app. What are cox customer service hours of operation? there are a number of ways you can reach customer support: Chat with an cox agent. Visit cox. com to login to your account. Find a cox store near you. For apple and google. join the customer care team at cox! Search for client service jobs and call center jobs. Find a rewarding customer service career at cox.