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I am able to buy from some sellers but not all. Before you comment the generic suggestions that depop tech support gave me, please read what… i literally found my white whale of an item and i’ve been trying to buy it for an hour and keep getting this error message. I’m not using paypal and i’ve tried 3 different cards. if you haven’t received an item you purchased (and paid with depop payments), you can raise an issue directly with the seller within our in app depop resolution centre. why can't i check out? If the seller is based outside the uk or us, they may have an issue with their paypal account. You will need to message the seller and ask them to contact. log out of your depop account, clear the cache and cookies on your browser, restart the browser and then log back in to your account. Steps on how to do this for common. hello, so i just purchased an item off of depop but during the payment transaction the process froze. The money has gone out of my card attached to my paypal account but. when i went to checkout, i got a message saying: “purchase could not be completed. ” i tried using paypal, applepay, klarna, my credit card, and adding my debit card, but each. if your item is significantly not as described or you are missing items from your bundle, report this to our support team and we'll review the situation to reach a resolution. if you still haven't received your item or any update on shipping 5 days after you bought it, please then follow the steps below: Contact the seller for an update if you haven't.