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reporting a late return. Before you report a late return follow the steps below before you report a late return contact your guest via turo messaging to let them know. what do i do if irsquom running late yoursquore expected to return your hostrsquos car on time if therersquos any chance of a late return how to refund a guest you can refund a guest part of their trip price because of a trip issue or inconvenience you can reimburse them for an expense the. like if they return it late and i report it late, is there a circumstance where they only get charged for half a day and not the $50 discretionary charge? In the handbook it says this. nov 13, 2023 · guests who don't want to rebook and don't want to wait 24 hours for turo to issue a refund can initiate their refund as per the instructions in the cancellation email. also, if applicable, ask turo to add on an “improper return” fee. Do things in the order turo tells you to do them. Then, again reach out to the guest and ask when you can expect. notify turo of a +30 min late return. The customer is still liable for the vehicle until its safe return and the commercial insurance will still protect the vehicle. You may want to. if you disregard turo guidelines or violate policies you may be charged a penalty fee turo may also charge a processing fee for some actions if you cancel. sep 4, 2021 · conrad layn shares how to handle when turo guest returns car late and when turo guest improperly returns car. This video will share some strategies to.